Questions, answered plainly.

If your question isn't here, write to us through the hello@persephone.ai.

Safety

Is the app really hidden on my phone?

Yes. Persephone lives on your device under a discreet icon and name that don't reveal what it is, behind a PIN only you know. Someone scrolling your phone sees an ordinary app. You can also skip installing anything and use Persephone directly in a web browser.

What does the "Quick exit" button do — and what are its limits?

Quick exit (the button top-right, or the Escape key on a computer) instantly replaces this website with a Google weather search and removes this page from your back button.

Its limits, honestly: your browser's history and address-bar suggestions may still show earlier visits, and no website can prevent that. For the most protection, visit us in a private/incognito window, or clear your history after visiting. On a monitored device, consider using a library, work, or trusted friend's device instead.

What if someone is monitoring my phone or accounts?

Use the safest device available to you — that may not be your own. The web version leaves no app on your device. If you suspect monitoring software, a public library computer or a trusted person's device is safer for signing up. Advocates at local services can also help you check a device.

Is Persephone a crisis service?

No. Persephone is a documentation platform, not an emergency response or counseling service, and nothing here is monitored in real time. If you are in immediate danger, contact your local emergency number. If you want to talk to someone, local advocacy services and national hotlines exist for exactly that — and many of our partner organizations can connect you.

Your data & privacy

Who can read my entries?

You. That's the list. No human at Persephone can read your entries — not support, not engineers, not the founder. Entries are encrypted in transit and at rest, and they leave the platform only when you export or share them. The full detail is in our privacy policy, written in plain language on purpose.

If an organization or a stranger paid for my seat, what do they see?

Nothing about you. Organizations receive anonymized totals only — like how many of their seats are active — never names, never content. An individual who sponsored a seat receives nothing at all; they will never know who used their gift.

What does "AI aware of my entries" mean?

The app asks whether you authorize AI to be aware of your entries. If you say no, it isn't — full stop. If you say yes, AI can privately help you understand your own file: patterns, context, and suggested next steps, shown only to you, inside the platform. You can withdraw consent anytime in settings, and AI insight about your file is never shared with anyone or used for anything else.

Can I delete everything?

Yes. Deleting an entry or your account removes it from our systems — the timeline is described in the privacy policy. Your data is yours, including the right to make it gone.

What happens if Persephone receives a subpoena?

We scrutinize every legal request, resist overbroad ones, can only produce what we actually hold, and will notify you before producing your data unless the law prohibits us from doing so. Details are in the privacy policy.

Using Persephone

What can I put in my file?

Text entries and attachments of every file type — photos, screenshots, voice memos, documents, videos. Entries are timestamped the moment they're created. Pro adds automatic transcription of audio, language translation, and tagging so your file stays organized as it grows.

What are "safe people"?

One or two contacts you trust, designated inside the app as part of your safety plan. Here's the important part: they are told nothing and can see nothing unless you choose to share your file with them. Naming a safe person is a plan, not a disclosure.

How do exports work?

Your file can leave Persephone three ways, all on your command: a PDF export (chronological and timestamped, ready for an attorney), a certified hardcopy (for counsel and court workflows), or an SOS file delivered directly to police. You choose what, when, and to whom — every time.

Why does documenting matter if I'm not ready to do anything yet?

Because records can't be created backwards. If a day comes when you need protection, custody standing, or a case, the difference between a story and a timestamped, chronological file is enormous — and that file can only exist if it started earlier. Documenting commits you to nothing. It just keeps your options real.

Which countries is Persephone available in?

The United States, the United Kingdom, Canada, Mexico, and Ireland — and we expand by request. If your country isn't listed, tell us on the homepage and you'll be the first to know when it opens.

Plans & sponsored seats

What's the difference between Core and Pro?

Core is $0 and gives you a secure place to begin the moment you download: encrypted entries, safe people, and SOS export. Pro — $9.99/month or $99/year — adds everything: unlimited PDF exports, all attachment types, transcription, translation, and tagging.

I can't afford to pay right now. What do I do?

Say exactly that — it's the entire application. Request a sponsored seat on the For Individuals page: no proof, no paperwork, no judgment. When a sponsored seat is available we'll send your access code, and no one — including whoever sponsored it — will ever know who used it.

How does sponsoring a seat work?

$99 covers one person for one year of everything. We gift it, quietly and with no questions asked, to the next person who tells us they can't pay right now. You'll never learn who received it; they'll never learn your name. Sponsor a seat here. Note: Persephone is a company, not a registered charity, so a sponsorship is a purchase rather than a tax-deductible donation.

What is the feature vote?

Our users run the roadmap. Everything we're building next — from new private capture channels to "If I Go Quiet" and Clarity — is on a public ballot on the For Individuals page. Your vote genuinely decides build order.

For organizations

How do seat blocks work?

Organizations — advocacy groups, law firms, clinics, universities, victim services — sponsor seats in blocks of 25 for the people they serve, starting at $59 per seat per year. Quote, agreement, signature, and payment are handled in one simple on-site process: start here, or watch the two-minute demo first.

What does a sponsoring organization see about its seat holders?

Aggregate, anonymized utilization only — for example, how many seats are active. Never content, never identities, contractually and architecturally. It's the first question every partner asks, and the answer never changes.